![]() ![]() When you’re programming your Q&A triggers, you’ll also be able to see what the chatbot wasn’t able to match content to. Use this as a way to hone your chatbot for FAQs. It will become a discovery mechanism for you as well – a place to get into the heads of your customers and learn what they actually need from you, what they’re asking your bot. You’re also going to be able to learn much more about what customers are looking for using chatbots. if a question includes a phrase that’s likely to require a specific answer, offer that as a solution to the customer’s needs. Start programming your answers into Customers.ai on an “if, then” basis – i.e. This isn’t a bots-versus-website scenario. Of course, you’ll want to retain this FAQ content on your website as well (for users and search engines alike). Start with your product or service documentation, or your FAQ chatbot content. The challenge to service these needs for the marketer or the person building the chatbot is having all the potential answers lined up beforehand. This can be game-changing for a business that’s reliant on answering their customer’s questions in a timely and efficient manner. Through natural language processing, in a format that’s very conversational and interactive, a chatbot has the potential to deliver the right answers instantly at any time, 24/7. If a customer or a prospect is looking for information, if they don’t know what they’re looking for, they know that they’re going to have to ask a question. Website chatbots are a helpful kind of ‘pull mechanism’. How can you use chat to deliver the right piece of content to the right person at the right time, more efficiently? That’s perhaps been a cumbersome way for users to pinpoint the exact information that they’re looking for. Traditionally, businesses have published ‘frequently asked questions’ (FAQs) on their website. ![]() Why take the chance that users are going to stumble on the answer that they’re looking for on your website when you can provide the same answer faster in a chat marketing environment that you have much more control over? Utilizing an FAQ-based chatbot can not only up your customer satisfaction levels, but also up your number of customers due to increased conversion rates. Providing a smooth, enjoyable Q&A chatbot experience is key to your success. The Chat Marketing Train is Customers.ai’s new series that delves into chat marketing tips, tools and case studies as well as reviewing new Customers.ai features - plus conversing with chat marketers who are leading the way in this brave new world! Build a powerful Q&A automation while honing your chatbot for FAQs ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |